Stop asking them to describe the bug.
Paste a request link in the ticket. They record in the browser — no account, no install — and you get the screen back instead of another email thread.
You send a link
From the web app, request a recording and email it — or paste the link into the ticket yourself. It works for customers who have never heard of VidSeen.
They record in the browser
Screen, a region, or the camera. Preview and re-record before sending. No download. When they finish, you get a notification and a share page with a transcript and summary.
Show the fix the same way
Record the resolution, send a tracked link, and see whether they opened it. The same tool covers the ask and the answer.
What we do not pretend
We do not yet attach console logs or file into Zendesk/Jira for you. The recording and the transcript are the evidence. Integrations are on the list; the inbound link is here now.
Send one request link today.
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